Our concierge management company in Marrakech offers comprehensive property management and personalized concierge services for property owners. We handle everything from finding reliable tenants to regular property maintenance, contract management, and rent collection.
With our local expertise and commitment to quality service, we ensure our clients’ peace of mind by caring for their properties as if they were our own.
We also offer direct booking services via WhatsApp, email, or phone, strictly adhering to local regulations, especially regarding married couples and identification requirements. With a commission of only 10% for full management, we provide a hassle-free management solution that maximizes our clients’ return on investment.
Concierge Management Questions
- What is concierge management?
Concierge management includes comprehensive services for managing your property, including maintenance, tenant management, and personalized services.
- What types of concierge services do you offer?
We offer housekeeping, key management, maintenance, check-in/check-out services for tenants, and more.
- How does property management work?
We sign a contract with the owner and take full responsibility for managing the property, including finding tenants, collecting rent, and maintenance.
- What are the fees for property management?
We charge a 10% fee of the rental income for complete management of your property.
- How are tenants selected?
We conduct thorough background checks on potential tenants to ensure they are reliable and respectful of your property.
- What type of contract is signed between you and the owner?
We sign a detailed contract outlining the responsibilities of each party, management terms, and associated fees.
- How and when are owners paid?
Payments are typically made monthly, after deducting our management fee.
- What happens if a tenant doesn’t pay the rent?
We handle all situations of non-payment, including communicating with the tenant and taking necessary steps to recover the owed rent.
- What types of properties do you manage?
We manage various types of properties, including apartments, villas, and vacation homes.
- Can I still use my property from time to time?
Yes, we can arrange management according to your personal needs for using the property.
- How do you handle property maintenance?
We have a dedicated team for property maintenance and repairs to ensure they remain in excellent condition.
- Who pays for repairs and maintenance?
Maintenance and repair costs are generally covered by the owner unless otherwise stipulated in the contract.
- How do you ensure the security of my property?
We implement strict security measures, including security systems, regular inspections, and tenant verification.
- Do I need insurance for my property?
Yes, it is recommended to have adequate insurance to cover any potential damage or incidents.
- How can I start working with you?
You can contact us through our website, by phone, or by email to arrange a consultation and start the management process.
- Do you offer both short-term and long-term management services?
Yes, we provide management services tailored to both short-term and long-term rentals
Booking Questions
How can I make a reservation?
You can make a reservation directly via WhatsApp, email, or phone by providing your complete information and details about the people accompanying you, including their relationship to you.
What information do I need to provide when making a reservation?
Please provide your full name, contact information, the number of people in your party, their relationship to you, and if applicable, the marital status and nationality of any couples.
Do you accept unmarried couples?
We only accept married couples if one of the partners holds Moroccan nationality, as required by law.
What do I need to present at check-in?
At check-in, you must present your passports or identification cards.
How is payment handled?
Payment is made directly at check-in. A 20% deposit is required for new clients.
Is the 20% deposit refundable?
The refund policy for the deposit will be specified at the time of booking. Please inquire for details during your reservation process.
Can I pay the deposit online?
Information about online payment options for the deposit will be provided upon request during the reservation process.
What are the check-in and check-out times?
Check-in and check-out times will be communicated to you at the time of booking and may vary depending on the property.
Do you offer airport transfers?
Please inquire during your reservation process to check if airport transfers are available for your booking.
Can I make special requests for my stay?
Yes, you can make special requests during your reservation, and we will do our best to accommodate them.
Other Booking Questions
How can I make a reservation?
You can make a reservation directly via WhatsApp, email, or phone by providing your complete information and details about the people accompanying you, including their relationship to you.
What information do I need to provide when making a reservation?
Please provide your full name, contact information, the number of people in your party, their relationship to you, and if applicable, the marital status and nationality of any couples.
Do you accept unmarried couples?
We only accept married couples if one of the partners holds Moroccan nationality, as required by law.
What do I need to present at check-in?
At check-in, you must present your passports or identification cards.
How is payment handled?
Payment is made directly at check-in. A 20% deposit is required for new clients.
Is the 20% deposit refundable?
The refund policy for the deposit will be specified at the time of booking. Please inquire for details during your reservation process.
Can I pay the deposit online?
Information about online payment options for the deposit will be provided upon request during the reservation process.
What are the check-in and check-out times?
Check-in and check-out times will be communicated to you at the time of booking and may vary depending on the property.
Do you offer airport transfers?
Please inquire during your reservation process to check if airport transfers are available for your booking.
Can I make special requests for my stay?
Yes, you can make special requests during your reservation, and we will do our best to accommodate them.